Officer – Learning & Development

Job Description

Role Purpose: The Learning & Development Officer provides essential administrative support to the Learning & Development (L&D) team. This role involves coordinating and organizing training activities, maintaining training records, following up with internal and external stakeholders, and assisting in the day-to-day operations of the L&D department.

Key Accountabilities

Training Coordination: 

• Assist in scheduling and organizing training sessions, workshops, and seminars.
• Coordinate logistics for training events, including venue bookings, material preparation, and catering arrangements.
• Manage participant registrations and send out invitations and reminders.
• Collaborate with the Finance Department to track and facilitate payments for L&D services and training programs.

Record Keeping:

• Maintain accurate and up-to-date training records in the Learning Management System (LMS).
• Track employee participation and completion of training programs.
• Prepare and distribute training certificates to participants.

Administrative Support:

• Provide administrative assistance to the L&D team, including managing calendars, scheduling meetings, and handling correspondence.
• Assist in the preparation of training materials, such as handouts, presentations, and evaluation forms.
• Support the L&D Specialist in monitoring training budgets and processing invoices.

Communication:

• Act as the first point of contact for training-related inquiries from employees and external vendors.
• Distribute training announcements, materials, and follow-up communications to participants.

Vendor & Procurement Coordination:

• Follow up with Emarat’s Procurement team on L&D-related registration, contracts, and invoice processing.
• Liaise with external L&D vendors to ensure timely submission and processing of contracts and invoices.

Evaluation & Reporting

• Collect and compile training feedback from participants.
• Assist in generating reports on training activities, including attendance, feedback, and training outcomes.

Continuous Improvement

• Assist in identifying areas for improvement in L&D processes and suggest administrative enhancements.
• Stay informed of best practices in L&D administration.

Qualifications:

• Must have strong skills in coordinating and administering training programs, including scheduling, resource management, and tracking progress. Must be adept to organizing logistics, ensuring smooth execution of learning initiatives.
• Bachelor’s degree in human resources, or business administration, or a related field.
• 1-3 years of experience in learning & development administrative role.
• Familiarity with training coordination and administrative tasks.
• Customer Focus, Result Orientation
• Effective Communication & Influencing
• Teamwork/ Networking